Frequently Asked Questions
If You Don't Find What You Are Looking For Please Contact Us at Info@ArtlessSkincare.com!
What if I gave you the wrong address?
If you accidentally gave us the wrong shipping address, please contact firstname.lastname@example.org with the subject line "Wrong Address" and we will contact you within 24-48 hours regarding the matter. There may be a $10.00 charge assessed.
You will receive a tracking number as soon as your order has shipped. Please allow up to 48 hours for your tracking number to be updated by USPS.
What are your business hours of operation?
Our days of business are Monday-Friday 9a-5p Eastern Standard Time, EST. We truly value the time we get to spend with our families, no production, order processing, or shipping occurs over the weekends. We apologize for this inconvenience. All orders are shipped within 7-10 business days. Business days are Monday-Friday ONLY! Products should be expected to ship within 5-7 business days with 1-2 processing days after an order has been placed.
Do you ship internationally?
We currently don't ship overseas, but will be offering this service in Winter 2020!
Do you offer local pickup?
We currently don't offer local pickup, it's online only, but we will let everyone know when we have Farmer's Market Days via email and social media, so don't forget to sign up and follow us!
ABOUT OUR SOAP
How big is your soap?
Our bars are naturally handcrafted and come between 4-5.5 oz of soap within every bar.
How typically long does a bar of soap last?
Our soap usually last between 2-3 weeks per each bar of soap. We recommend that you invest in our Bamboo Soap Dish to prolong your soap.
Does your soap have harsh chemicals in it?
Our soaps are hypo-allergenic, non-comedogenic, biodegradable, no animal testing, no animal products*, vegan*, soy free, and no SLS or SLES!
*excluding those made with goat's milk
What exactly are your soaps made of?
Yes, our products are natural, and they are good for all skin types! Our products do contain essential oils in them and although the essential oils in our products are 100% natural and organic, they are still extremely concentrated and potent. Spot testing is a must when using our products on children. If you have any additional questions regarding your skin sensitivity, please contact email@example.com
Can I use your products if I'm pregnant?
We value the safety of our customers, so taking extra precautions when it comes to nurturing your skin, is important to us. Please check with your healthcare provider prior to use if you have questions/concerns.
After leaving the shower, while your body is still wet, apply 3-5 drops of oil on your body and massage in. Pat your body dry, DO NOT RUB! Patting helps absorb the oil, while rubbing makes it rub off.
How long can I keep your soap?
Since the products made at Artless Skincare is natural, we advise for the products to be used within 6 months.
What's your refund policy?
While we work hard to create products that are safe, effective, and enjoyable to use, we do NOT offer refunds or returns at this time. We want you to be 100% pleased and satisfied with your order, so if you have any issues at all with any of our products, please email firstname.lastname@example.org.
Do you have sample sizes?
We are in the process of launching a customer sample set. The sample sets will be chosen by those customers that want to be apart of our mission and test products out with us. We will let you know when new products are launching and test them out, because we value true customer feedback. Please sign up for our email list, and follow us on social media for updates and giveaways!